We greatly value customer satisfaction and are dedicated to providing you with superior service, thus we present a binding return policy. Should you be dissatisfied with your order for any reason, please reach out to us. At Lovezoom, we are committed to ensuring that customers are 100% satisfied with the products purchased from our suppliers. If you need to contact the company regarding a product or any aspect of the company, the contact method remains the same.

How can I return my entire order or part of it?

If you decide to return the product to us within 30 days, please remember that we are unable to accept returns after this period. We will refund the entire order within 5 days of receiving the product, although we cannot refund the cost of returning the product.

Due to the intimate nature of our products, we cannot accept returns if the product packaging has been opened or if the product shows signs of use.

If the product is unused, unopened, and in its original condition, it may be eligible for a return.

Defective or Faulty Products

If your product has a defect or does not function as expected, we will accept returns when accompanied by photo or video evidence of the issue.

Once verified, we will issue a full refund or send a replacement based on your preference.

Refund Process

Once we receive the returned product and confirm its eligibility, we will process your refund within 5 business days.

Please note that the cost of returning the product is non-refundable and must be covered by the customer.

This process applies to all products:

1. Email us at [email protected], letting us know you wish to return the entire order or part of it.

2. Inquire with our customer service whether the return can be accepted. The return address can also be found on our website (note: this is not the address).

3. If we can accept the return (within an acceptable timeframe), ensure the product is in brand new, undamaged condition, including tags and accessories, and securely package the returned product in its original packaging.

4. Send the package to the return address provided by our customer service.

5. Send the Track & Track code to our customer service.

6. Once we receive and inspect your package within 3 days of receipt, we will refund the returned product using the payment method you used for the product.

If you have questions about products that arrived damaged, please contact us [email protected].

Can I return the product without contacting you?

No, you cannot. It is mandatory to contact us before returning the product, as the return address may differ from the order address.

How can I contact you?

You can reach us via email at [email protected]. Our team works 7 days a week and strives to respond to all inquiries as quickly as possible.