FAQ

A: After logging into your LOVEZOOM account, go to the “My Orders” page to view detailed information about all your orders, including processing status and estimated delivery time. If you do not have an account, you can check the order status via the link in the order confirmation email.

A: After your order is shipped, you will receive an email containing the tracking number. Click on the tracking link in the email to view the real-time status of your package. You can also log into the “My Orders” page and use the tracking number to check the shipping information.

A: All of our orders are shipped in unmarked, privacy-protective packaging. The outer packaging will not display any product details or platform name, ensuring that your shopping privacy is maximally protected.

A: Yes, LOVEZOOM offers a flexible return policy. Due to the nature of adult products, and our strong commitment to customer privacy, safety, and health, we do not accept returns or refunds for opened products, as we strictly oppose the resale of such items. In special cases where a return is necessary, please ensure the product’s seal is intact, unopened, and unused, and contact our customer service team to request a return within 7 days of receiving the item.

Log into your account and click on “My Orders.”
Find the order you wish to return and click on “Request Return.”
Fill out the return request form, and we will contact you within 24 hours with return instructions.

A: If you receive a product with a quality issue, please contact the LOVEZOOM customer service team immediately and provide the following information:

• Order number.
• Photos or videos of the problematic product.
• A description of the issue.

Our team will review your request within 48 hours, and once confirmed, we will offer a free replacement or refund.

A: LOVEZOOM’s after-sales services include, but are not limited to:

For items that cannot be returned (such as opened adult products), we may offer partial refunds or vouchers as compensation, depending on the specific circumstances.

Free replacement for damaged or missing items.

A: Shipping fee: Free delivery on orders over $20.
Delivery time: Standard delivery takes 7-14 business days (delivery times may vary for certain areas, depending on actual logistics conditions).
We work with leading global logistics companies to ensure safe and timely delivery of your orders.

A: If your order has not been delivered or you cannot locate your package, please contact us within 14 days after the expected delivery date. After this period, we will not be able to process any claims regarding undelivered orders.

A: Under no circumstances will Lovezoom sell your data to third parties. We only use your data for our own marketing purposes, such as sending you email offers when you register your email or requesting reviews of our products or services through third-party providers.
You can read our full Terms and Conditions for more information, as well as learn more about our Cookie Policy.

A: This article is lengthy, but our privacy policy explains how we use your personal data and how we ensure its security.